The agency director is a dynamic and forward-thinking leader who plays a pivotal role in guiding the team towards growth and success. With a focus on development, this director is not only a manager but a mentor, fostering an environment that encourages continuous learning and professional advancement. They handle key aspects of team building, including recruiting, training, and developing talent. Their leadership style is marked by collaboration, open communication, and a commitment to empowering team members to reach their full potential. By providing strategic guidance and creating opportunities for skill-building, the agency director cultivates a culture of innovation and excellence, ensuring the collective development of the team and the attainment of organizational goals.

The General is a dedicated and customer-centric leader, placing a strong emphasis on customer service excellence, recruitment, and team development. In addition to ensuring positive customer experiences, the General actively engages in field training, playing a pivotal role in the development of both supervisors and new agents. This hands-on approach involves personally guiding new agents in the field, sharing valuable insights, and fostering a culture of continuous improvement. Moreover, the General takes pride in developing supervisors into better leaders, providing mentorship and strategic guidance to cultivate effective leadership skills within the team. Through their commitment to both customer satisfaction and agent development, the General plays a crucial role in shaping a high-performing, customer-driven organization led by capable and skilled supervisors and new agents.

The Supervising Agent is a hands-on leader committed to elevating both the skills of new agents and the overall satisfaction of our customers. With a primary focus on field training, this leader takes a proactive approach to mentorship, ensuring that new agents receive comprehensive guidance and practical experience. The Supervising Agent not only imparts industry knowledge but also instills a customer-centric mindset, emphasizing the importance of delivering exceptional service. By aligning field training with a commitment to customer satisfaction, the Supervising Agent plays a vital role in creating a team that not only excels in their roles but also prioritizes the positive experience of our valued customers.